General Questions:
Q: What payment methods do you accept?
A: We accept payment by credit card (Visa, Mastercard, and American Express) and PayPal.
Do you ship internationally?
A: Yes, we ship to most countries worldwide. Please refer to our Shipping Policy for more information.
Q: What is your return policy?
A: Our return policy allows you to return eligible items within 7 days of receipt for a full refund. Please refer to our Return Policy for more information.
Q: How can I contact customer service?
A: You can reach our customer service team by email. We aim to respond to all inquiries within 24 hours.
Shipping Questions:
Q: How much does shipping cost?
A: Shipping costs vary depending on your location and the size and weight of your order. You can view the shipping cost at checkout before you place your order.
Q: How long will it take for my order to arrive?
A: Shipping times vary depending on your location and the shipping method you choose at checkout. You can view estimated shipping times during checkout.
Q: Can I track my order?
A: Yes, we provide a tracking number for all orders. You can track your order using the tracking number provided in the shipping confirmation email.
Q: What should I do if my order hasn't arrived yet?
A: If your order hasn't arrived within the estimated shipping time, please contact our customer service team for assistance.
Return Questions:
Q: Can I return personalized or custom-made items?
A: Unfortunately, we do not accept returns for personalized or custom-made items.
Q: What should I do if I receive a defective or damaged item?
A: If you receive a defective or damaged item, please contact our customer service team within 3 business days of receipt. We will arrange for a replacement or a refund, depending on the availability of the item.
Q: Who is responsible for the cost of return shipping?
A: Customers are responsible for the cost of return shipping, unless the item was defective or damaged upon receipt.
If you have any other questions or concerns, please don't hesitate to contact our customer service team. We are here to help you and ensure your shopping experience with us is a positive one.
If you have any other questions or concerns, please don't hesitate to contact our customer service team. We are here to help you and ensure your shopping experience with us is a positive one.
